Shipping
Where do you ship from?
From our fulfillment partner's warehouse outside the United States. We do not have a US warehouse.
How long does delivery take?
7 to 13 business days in total: 2 to 4 business days to prepare your order, then 5 to 9 business days in transit.
How much is shipping?
Free standard shipping on orders of $99 or more, and $9.99 on orders under $99. There is no minimum order.
Where do you deliver?
To the 48 contiguous United States and Washington, D.C. We do not deliver to Alaska, Hawaii, US territories, military (APO/FPO/DPO) addresses or P.O. Boxes.
Will I pay anything extra on delivery?
No. Our prices include any sales tax that applies, and import duties are prepaid by us. The total you see at checkout is what you pay.
How do I track my order?
We email you a tracking number when your order ships. You can also see your orders in your account.
Returns and refunds
Can I return an item?
Yes, within 30 days of delivery, for any reason, if the item is in like-new condition, not permanently installed, complete and in its original packaging. You can unpack, assemble and briefly test it. Contact us first at support@sci-lighting.com to get approval.
Where do I send a return, and who pays?
Approved returns are sent by mail to the return address included in your approval email. Our return warehouse is outside the United States, so returns are international shipments. For a change of mind, you pay the return shipping and arrange it yourself; we do not provide a label. If the item is damaged, defective or wrong, you pay nothing.
Is there a restocking fee?
No.
When do I get my refund?
Within 5 business days after your return reaches our warehouse, to your original payment method. Your bank may take another 5 to 10 business days to show it.
Can I exchange an item?
We do not offer exchanges. Return the item for a refund and place a new order. Damaged, defective or wrong items are replaced free of charge.
My order arrived damaged. What should I do?
Email us within 7 days of delivery with photos of the item and the packaging. We send a replacement or a full refund, your choice, at no cost to you.
Orders and products
Can I cancel my order?
Yes, for a full refund, until it ships. Contact us as soon as possible.
Is there a warranty?
Yes, a 12-month limited warranty against manufacturing defects. See our Refund Policy.
Who should install my light?
We recommend that a licensed electrician installs hardwired fixtures, following local electrical codes. Check the voltage on the product page before you buy.
Which payment methods do you accept?
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay, as shown at checkout.