12-Month Limited Warranty · Last updated: November 10, 2026
Every SCI Lighting fixture is covered against manufacturing defects for 12 months from the day it is delivered. If something stops working the way it should, we make it right at no cost to you.
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12 months
of cover, counted from the delivery date in tracking
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$0
for covered parts, replacements and their shipping
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Photos
or a short video are usually all we need, no need to ship it back
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24 hours
typical reply from our team on business days
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This guarantee is our limited warranty. It is also described in Section 8 of our Refund Policy, which explains returns and refunds.
1. What is covered
Our warranty covers defects in materials and workmanship that appear during normal household use, when the product was installed correctly. For example:
- LEDs that stop working, flicker or fail to light
- Driver, wiring or other electrical failure
- Built-in parts that stop working because of a manufacturing defect, such as a switch, dimmer, remote, motion sensor or solar charging unit
2. How long it lasts
The warranty runs for 12 months from the delivery date shown in your carrier's tracking. It applies to every SCI Lighting product bought on sci-lighting.com and delivered in the United States. A replacement part or unit we send you is covered for the rest of your original 12 months.
3. What we do
If a covered defect appears, we will, at no cost to you:
- Send a replacement part, when a single part has failed and can be swapped easily, or
- Send a replacement unit of the same product, or a comparable one if it is no longer available, or
- Refund the price you paid for the item.
We pay for shipping any replacement to you. If a defect appears within 30 days of delivery, you can also choose between a replacement and a full refund including shipping, as described in our Refund Policy.
4. How to make a claim
- Email us at support@sci-lighting.com with your order number, a short description of the problem, and photos or a short video that show it.
- We reply within 24 hours on business days. We may suggest a quick check first, such as a loose connection or a switch setting, because many issues can be solved in a few minutes.
- We resolve it. Once we confirm the defect, we send your replacement part or unit, or issue your refund. In most cases you do not need to send anything back. If we do ask for the item, we provide a prepaid label or reimburse your shipping cost.
5. What is not covered
- Damage caused by incorrect installation, or by the wrong voltage or power supply
- Products that were modified, or repaired by anyone other than us
- Misuse, accidents and impact damage
- Normal wear, such as the natural weathering of outdoor finishes, small changes in color over time, or the gradual loss of capacity of rechargeable batteries
- Bulbs or accessories that were not included with the product
We recommend that a licensed electrician installs hardwired fixtures, in line with local electrical codes.
6. Your rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing on this page limits any right you have under the law.
7. Contact
Phone: +1 (307) 448-8808
Hours: Monday to Friday, 9:00 AM to 7:00 PM Eastern Time (ET)
Typical response time: within 24 hours on business days