Refund policy

Last updated: November 1, 2026

This policy explains how returns, refunds, cancellations and our warranty work for orders placed on sci-lighting.com and delivered in the United States.

At a glance

• Return window: 30 days from the delivery date, for any reason, including change of mind.
• Condition: like new, not permanently installed, complete and in the original packaging. You may unpack, assemble and briefly test the item.
• Return method: by mail only, to the return address we send you with your return approval. Our return warehouse is outside the United States, so a return is an international shipment. We do not accept in-person or drop-off returns.
• Return shipping: paid by you for change-of-mind returns. You arrange the shipment and buy the label yourself. It is free for you if the item is damaged, defective or not what you ordered.
• Restocking fee: none.
• Refund: to your original payment method, within 5 business days after your return reaches our warehouse.
• Exchanges: not offered. Return the item for a refund and place a new order. Damaged, defective or wrong items are replaced free of charge.
• Warranty: 12-month limited warranty against manufacturing defects.

1. Order cancellations

You can cancel your order for a full refund at any time before it ships. Orders are usually prepared and handed to the carrier within 2 to 4 business days, so please contact us as soon as possible. Once an order has shipped, it can no longer be cancelled. You can still return it under this policy after it is delivered.

2. Return window and eligibility

You have 30 calendar days from the delivery date shown in the carrier's tracking to request a return. You do not need to give a reason. To be accepted, the item must be:

• In like-new condition: you may unpack, assemble and briefly test it, but it must not be permanently installed or hardwired, and must show no signs of use or damage
• Complete, with all parts, accessories, manuals and inserts
• In its original packaging

Requests made more than 30 days after delivery cannot be accepted. Products with a manufacturing defect are covered separately by our 12-month limited warranty (Section 8).

3. Items we cannot accept for return

• Items that have been permanently installed or hardwired, used beyond a brief test, or altered
• Items damaged through misuse, incorrect installation, or incorrect voltage or electrical connection
• Gift cards

Damaged, defective and incorrect items are always handled under Section 6, regardless of this list.

4. How to return an item

1. Contact us first at support@sci-lighting.com, within 30 days of delivery. Tell us your order number, the email used at checkout, the item(s) you want to return and the reason. Please do not send anything before you receive our approval, because returns sent without approval may be refused.
2. Receive approval. We reply within 24 hours on business days with your return approval, instructions and the return address.
3. Ship the item back within 14 days of approval. Pack it securely in its original packaging, add a note with your order number, and send it by a trackable service to the return address in your approval email. Keep your tracking number until your refund is confirmed.

Our support team gives you the return address directly.

5. Return shipping costs

• Change of mind (the item is not damaged, defective or incorrect): you pay the return shipping. You arrange it yourself with the carrier of your choice; we do not provide a return label. Its cost depends on the size and weight of the package and on the carrier, and for large fixtures it can be significant, because our return warehouse is outside the United States and the return is an international shipment. The return address is included in your approval email, so you can check the price with your carrier before you send anything. We do not charge any restocking fee and we do not deduct anything else from your refund.
• Damaged, defective or wrong item: you pay nothing. In most cases photos or a video are enough and you do not need to send the item back. If we do ask for it, we provide a prepaid label or reimburse your shipping cost.

6. If something goes wrong

Please send clear photos or a short video of the item, the packaging and the shipping label. We treat an order as not arrived if its tracking has not updated for 7 consecutive days, or if it has not been delivered 10 business days after the latest estimated delivery date.

7. Refunds

• Timing: when your return reaches our warehouse, we inspect it and issue your refund within 5 business days. We email you when it is done. Depending on your bank or card issuer, it can take another 5 to 10 business days to appear on your statement.
• Method: refunds go back to your original payment method. We issue store credit only if you ask for it.
• Amount: you receive the full price paid for the returned item. For change-of-mind returns, any shipping fee paid on the original order and the cost of sending the item back are not refunded. When the problem is our fault (never arrived, damaged, defective or wrong item), we also refund the original shipping fee.
• Returns that do not meet the conditions: if an item arrives installed, used beyond a brief test, incomplete or damaged after delivery, we cannot accept it. We will email you photos and explain why. We will then ship it back to you at your cost or, if you prefer, dispose of it. No partial refunds are made.

8. Limited warranty (12 months)

Every SCI Lighting product is covered against manufacturing defects, such as LED, driver or electrical failure, for 12 months from the delivery date, when used normally and installed correctly. If a covered defect appears, contact us with your order number, a description of the problem and photos or a video. At no cost to you, we will provide a replacement part, a replacement unit or a refund.

The warranty does not cover damage from incorrect installation, wrong voltage or power supply, modification, misuse, accidents or normal wear. We recommend that a licensed electrician installs hardwired fixtures.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

9. Contact

Please contact us before opening a payment dispute. We can usually solve the problem faster.

SCI Lighting Customer Support
Email: support@sci-lighting.com
Phone: +1 (307) 448-8808
Hours: Monday to Friday, 9:00 AM to 7:00 PM Eastern Time (ET)
Typical response time: within 24 hours on business days

AETERNUM ECOM LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
(registered business and mailing address, not a returns address)